Must be able to communicate well, both verbally and in writing and to clearly write and speak English.
Must be able to type with a minimum speed of 50WPM and 95% accuracy as measured by a standard 1-minute typing test (such as https://www.typingtest.com/ on the "Difficult Text" setting).
Must be detail oriented, have excellent analytical and troubleshooting skills to professionally resolve problems.
Must have the ability to deal with multiple priorities and effectively make professional decisions in a timely manner.
Must be computer literate and be able to learn new software as assigned to perform job duties.
Must be able to work independently and within a team environment.
Typical Physical Demands
Must hear effectively for telephone communication and to share information with co-workers.
Must see the computer screen and to identify appropriate software programs.
Must see to verify materials printed from the computer, to review data, to record, prepare and communicate appropriate reports.
Requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone and other office equipment.
Must lift and carry office supplies up to 25 lbs. as needed for the day-to-day operations of the office.
Must have the mobility of reaching, bending, twisting, stooping and stretching to perform tasks in an office and warehouse environment.
Requires prolonged sitting.
Typical Mental Demands
Must understand vague and implicit instructions.
Must react favorably in all work situations.
Must be mentally adaptable and flexible in dealing with a variety of people.
Is frequently called upon to handle challenging situations.
Must communicate verbal feedback in a professional manner.
Must resolve problems, handle conflict and make effective decisions under pressure.
Must work quickly and efficiently under pressure to meet deadlines or other time-bound events.
Performance Requirements
Required to maintain a minimum average measurable-productivity percentage (hours logged answering customer emails, messages, and phone calls divided by the total hours worked) on a four-week rolling average, as defined by the Customer Support Manager.
Message (email, Facebook message, Instagram message, IM chat, SMS text, etc.) responses should be answered with a minimum average rate on a four-week rolling average as defined by the Customer Support Manager.
Other Requirements
Must have a valid driver's license and have own transportation that may be used in completing the work duties.
Requires acknowledgement and participation with all provisions of Flyin' Miata's Employee Manual.
Working Conditions
Will work in a typical office environment.
Must be able to work flexible hours as the business dictates.
Employer will provide reasonable accommodations to employee, upon written request, to perform essential functions of the position.